Frequently Asked Questions

If something happens and it prevents me from having my event, can I get a refund?

No, we do not refund. Our policy terms explain that your down payment is non-transferable and non-refundable. If your event has been derailed due to a pandemic, act of God, war, or natural disaster, we have modified our terms to allow a transfer of your order to new event date. Restrictions will apply.

What if I am not going to move my event to a later date? Will I get a refund?

No, we do not refund. If you are prevented from moving forward with your confirmed event and are unable to reschedule it, you may use your payment towards another event. Restrictions will apply.

What if I only need to cancel a few of the products I had secured for my event?

You may cancel any confirmed items up to 30 days prior to your event and only forfeit your 50% down payment on those specific items. If you are within the last 30 days to your event and cancel any items, you will still be responsible for the full rental amount.

Do you charge extra for delivery?

Yes, we do charge for delivery. However, our delivery prices include us coming back to pick up. The delivery prices are based on how far out we have to drive and how many trucks and crew members will need to be on the delivery. All deliveries are figured for a ground, main level floor drops off. If rental equipment must be transported to a basement or upstairs, please let us know in advance so we can calculate a transfer fee.

Do you charge extra for set up and tear down?

Some of our equipment rental prices do include set up and tear down, but most do not. If you are interested in having us set up some, or all, of your rental equipment, please let us know and we will calculate a setup and tear down fee.

Can I pick up my rental instead of having you deliver?

Yes! You will need to make sure that you have the appropriate sized vehicle, straps, ropes, and packing blankets (if needed) to ensure safe transport of the equipment. Please also bring people to help with loading when picking up and unloading on return.

​Can I pick up a tent and set it up myself?

We do offer that option for a few of our smaller tents. Our larger tents must be set up by our crew.

Do I need to call DIG SAFE before you set up the tent?

No. We will call DIG SAFE and have the area located prior to the installation of your tent.

Am I required to get a tent permit?

You will need to contact your local city hall and ask. They will likely need to know how many square feet the tent will be and whether you plan to have a sidewall in order to answer that question.

Am I required to get insurance?

You are not required to get insurance unless your tent replacement cost exceeds $14,000.00 or the tent is weighted for anchoring. However, you are still responsible for any damage or theft for the rental equipment, so if you are more comfortable having event insurance you can check with your home insurance company or go to www.specialeventinsurance.com to obtain a policy there.